Aftersales Service

TCD Service Network: quick, reliable, competent, worldwide
The after sales support team provides professional support, quick response, and complete supporting equipment and accessories. From initial contact, through planning and designing, to technical consultation, and machine equipped, TCD is with you for every step of the journey.
TCD ensures proper and long-term operation of customer’s systems by offering a professional services to support customers in the optimization of their system and processes.

Supporting Equipment & Accessories

To ensure the smooth running of your food processing business, we offer strong support by our professional service team and the full range of product line. Need supporting equipment? Need Accessories? Our one-stop service, can provide all you want, from the first step to the last step of processing, each equipment, every accessories you may need, we can equip accordingly. Any time, any question, any requirement, just contact us.

Maintenace & Warranty

We can help with maintaining and repairing the equipment throught different methods, enginer on-site service, video, or online communication. Expert technical advice and skilled service staff will help you to keep your equipment running efficiently with high uptime and reduced product losses. For our equipment, we offer warranty as one year.

Turnkey plants

With our professional R&D team, we can offer turnkey plants service. Call TCD for your sales and sales support requirements. We have detailed knowledge and extensive experience built up over more than 7 years working in Bakery & Food Service, served numerous customers from over hundreds of countries and regions. We can recommend the right machines for your business, design the production line according to the size of the place, and offer project customization service, to create optimal layout of your production line, result saving of time, money, labour. Whether starting from scratch, or revamping your existing business, we are here to help.

FAQ

Q1: Are you a trading company or factory?

A: We are a factory located in Baiyun District Guangzhou city, China. We supply high quality baking equipment with competitive and fair price.

Q2: What product do you manufacture?

A: We manufacture the baking equipment, including gas oven, electric oven, convection oven, rotary oven, pizza oven, proofer, sheeter, kinds of bread moulding machine, mixer and so on.

Q3: I do not see the product that I am looking for. Who can I contact to see if you carry that product?

A: We carry and represent such a deep level of food equipment, and bakery essentials that it’s impossible to list them all.  If you are looking for a specialized piece of equipment, please contact us by phonecall, WhatsApp, Wechat, Skype, or send us email.

Q4: I am opening up a bakery and do not know where to begin. Who can I contact to get some guidance?

A: Contact us by phonecall, WhatsApp, Wechat, Skype, or send us email, tell us about your requirement in details, we are happy to spend time with you to understand your needs and formulate a recommendation.

Q5: My machine is not working properly. Who can I contact for technical support?

A: Contact us by phonecall, WhatsApp, Wechat, Skype, or send us email with photos and descriptions of your issue.

Q6: I need to order a part for my machine and I am not sure which part I need to order. Who can I contact?

A: Contact us by phonecall, WhatsApp, Wechat, Skype, or send us email, tell us about your requiprement in details